TELUS International Bulgaria is a leader in the Business Process Outsourcing (BPO) and Customer Experience (CX) sectors, delivering high-quality customer service, technical support, content moderation, and digital solutions to global clients. With offices in Sofia and Plovdiv, TELUS International Bulgaria employs over 4,500 team members, making it the largest employer in the Bulgarian CX industry.
What TELUS International Does in Bulgaria
TELUS offers an extensive range of services across industries, including fintech, high-tech, tourism, video gaming, and healthcare. The company supports clients by managing customer service, technical support, and content moderation, ensuring that all services align with international standards. Through advanced digital solutions, including AI-powered tools and automation, TELUS enhances operational efficiency for its clients. Additionally, TELUS handles back-office support and administrative tasks, providing end-to-end solutions for companies worldwide.
Job Opportunities for Multilingual Candidates
TELUS offers a variety of roles tailored to multilingual professionals. The company values language proficiency and cultural understanding, as many roles involve supporting international clients across different markets. Here are some of the most common job roles:
- Customer Support Representatives address customer inquiries, troubleshoot problems, and provide a positive experience across multiple communication channels.
- Technical Support Specialists assist clients with technical issues, guiding them through product features, system troubleshooting, and solutions. This role requires technical knowledge and the ability to explain complex concepts in a clear, understandable way.
- Content Moderators are responsible for reviewing and managing user-generated content to maintain a safe and positive online environment. This role is ideal for individuals with keen attention to detail, as they work to ensure that all content aligns with client policies and community guidelines.
- Back Office Support Specialists handle various administrative tasks, including data entry and documentation. This role supports other teams by ensuring that the organization runs smoothly and efficiently behind the scenes.
Languages and Skills in Demand
As a global company, TELUS looks for multilingual candidates who can communicate effectively in various languages. The most commonly sought languages include:
- English
- German
- French
- Spanish
- Italian
- Dutch
Fluency in any of these languages increases a candidate’s chances of securing a role at TELUS, especially in positions that involve direct client interaction. Additionally, for some roles, proficiency in multiple languages is a bonus, allowing candidates to support a broader range of customers.
Beyond language skills, TELUS values candidates with excellent communication, problem-solving, and customer service skills.
Work Environment and Career Development
TELUS is committed to fostering a positive work environment. The company offers flexible working hours, career development programs, and modern office spaces. Employees have access to training and resources to grow professionally, and TELUS is known for promoting internal mobility, allowing team members to advance their careers within the organization.