For one of our clients – a world-class leader in customer experience optimization, we are searching for driven, organized and dedicated team-players for the role of Customer Care Agent with Dutch or French and English (Hybrid).
Essential Responsibilities:
* Be the friendly voice and written connection for customers;
* Tackle customer questions and issues across voice and written channels;
* Answer inquiries and resolve order-related issues with ease;
* Use your tech-savvy skills to stay updated on the latest technology and troubleshoot effectively;
* Strive to make each interaction a positive experience.
Requirements:
* At least 6 months in customer service, whether in retail, contact centers, consumer electronics, or a similar field;
* Strong written communication skills in Dutch or French and English language;
* Dedication to quality and a drive to solve customer issues and leave a positive impression;
* An organized approach to finding solutions and keeping on top of your workload;
* Ability to work seamlessly with others and act as a part of the team.
Our client offers:
* A competitive compensation package with performance bonuses;
* Standard shifts (09-18h Mon-Fri) and a hybrid model of work;
* Generous paid time off, healthcare benefits, and maybe even a few surprises;
* Food vouchers and multisport card;
* Provided initial training and plenty of learning opportunities down the line;
* Supportive leadership ready to back your career and personal growth;
* A vibrant, inclusive culture that values giving back to the community;
* Join a global team of curious, lifelong learners with access to experiential training and thousands of free development courses.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
