German Customer Support, top sports brand – Sofia (hybrid)

Job Squad • Full-time • София, Sia, Bulgaria • 1w ago

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd.

We offer

A hybrid work model: Work from home in Sofia and from a bright and modern office in the beautiful Sofia
Flexible working hours: Monday-Saturday
Relocation package including flight and initial hotel
Help with and discount on renting apartment
Health insurance
Life insurance
Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
Discount card
Performance bonus
Exciting company events: recognition initiatives, team building, monthly fruit days, breakfast, free massages and more
Quarterly brand discount as well as peak season incentives
Professional Development and Career Navigation programs to map out the steps in your development

The job

As a customer support agent you will be receiving inbound calls and live chat from German speaking customers. Your daily work will include tasks like the following:

Assist with customer inquiries, requests, and orders by entering data accurately into our support tools
Keep up-to-date with product knowledge and stay informed about any changes in company or client policies
Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs
Costumer focus in a friendly and professional manner

Your qualifications

💭 You speak and write German at a native level and English fluently (at least B2).

🎓 Experience in the the customer support industry is a plus.

💻 You have a basic understanding and level of computer handling skills (MS Office Package)

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.