German Digital Trust and Safety Specialist – Sofia

Job Squad • Full-time • София, Sofia City, Bulgaria • 1w ago

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd.

We offer

Relocation package (flight, pickup at airport and 30 days accommodation)
Additional health insurance
8 weeks paid training
Good work-life balance with all weekends off
Low tax rate (approximately 10 %)
Bonuses
Team-building events

The job

The main purpose of the role is to review user flagging reports regarding content on the popular social media platform. It is a very detail oriented role, where concentration and maturity is of high importance.

Your daily work will include tasks like these:

Review user reports regarding video content on a streaming platform
Review sensitive content, sometimes involving graphic or disturbing subject matter
Audit and update content
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Make professional decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy
Recognise trends and patterns, and escalate issues outside of the established policies

Your qualifications

💭 You speak and write German at a native level and English fluently

👂🏻 Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.

📞 Previous experience in customer support, preferably in a call center or similar environment.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

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