Backoffice Gaming Support Specialist with German and English (Remote/day and later shifts)

Astrea Recruitment • Full-time • София, Sofia City, Bulgaria • BGN 2,300 - BGN 2,800 / month • 4d ago

For one of our clients – a leading provider of digital solutions, AI automation, and customer experience services, enabling global brands to enhance digital experiences across fintech, high-tech, tourism, and gaming industries, we are looking for – Backoffice Gaming Support Specialist with German and English (Remote/day and later shifts).

Key Responsibilities:

*Communicate with players via email in German and English to assist with account-related inquiries and game-related issues;

*Provide accurate and timely responses to customer questions while maintaining a professional and friendly tone;

*Investigate and resolve player issues related to transactions, game progress, or technical concerns using internal tools;

*Escalate complex or sensitive cases to the relevant departments, ensuring all necessary information is clearly documented;

*Contribute to team knowledge by identifying recurring issues and suggesting improvements to email templates or processes.

Requirements:

*Fluency in German and English, both written and spoken;

*Previous experience in a backoffice, customer support, or gaming-related role is an advantage;

*Strong attention to detail and the ability to work with sensitive information discreetly;

*Good problem-solving skills and a proactive attitude towards complex case handling;

*Willingness to work remotely on day and later shifts, including weekends or holidays when needed.

What our client offer:

*Competitive salary and benefits package;

* Flexible options available for part-time or full-time positions;

*Includes additional health and vision insurance for employees and their families;

*Free online courses, coaching, and individual sessions for personal and professional growth;

*Career growth and development opportunities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step.

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