For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Help Desk Representative for an Industry-Leading Product with Romanian and English.
Responsibilities:
*Respond to client questions via email, chat, and phone promptly;
*Provide precise and useful details about the company’s offerings;
*Keep informed about products, brand updates, and market developments;
*Look into customer concerns to deliver reliable and relevant answers;
*Log all customer interactions and notes accurately in a system;
*Contribute to a seamless and satisfying customer support experience.
Qualifications:
* Strong verbal and written communication skills;
* Excellent Romanian skills and advanced English proficiency;
* Previous experience in customer support or a similar role is s plus;
* Customer-focused mindset with problem-solving abilities;
* Confident using computers and familiar with MS Office tools;
* Detail-oriented and able to manage tasks independently or as part of a team.
Our client offer:
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Additional compensation for night hours work (if applicable);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step.
