Workster collaborates with a leading B2B solution provider who are looking to recruit a Training Manager for their studios in Sofia, Bulgaria.
Your Role
- Lead and manage a team of trainers, overseeing their performance and ensuring seamless coordination of activities.
- Report to the Head of QC & Training, working closely to align training initiatives with the organization’s strategic objectives.
- Ensure adherence to all regulatory and contractual requirements, striving to exceed expectations in training execution.
- Cultivate a positive and engaging work environment that promotes strong relationships among staff and encourages a culture of continuous improvement.
- Design and deliver comprehensive training programs for new Game Presenters and Shufflers, as well as refresher training for existing employees to enhance their performance.
- Serve as a mentor and role model, guiding staff on procedures and controls for specific table games while promoting high standards of service excellence.
- Apply coaching techniques to foster staff development, offering ongoing support and guidance to encourage professional growth.
- Develop and refine training materials, continuously improving the program structure to ensure it remains effective and aligned with organizational needs.
Your Requirements
- Native/fluent in English (C1), both oral and written.
- At least three years of experience leading teams of 20+ people, showcasing strong managerial skills and the ability to inspire others.
- A natural leader who guides teams toward achieving company goals and driving success.
- Assertive and proactive, with a proven ability to lead projects independently or as part of a team, ensuring successful outcomes while keeping everyone involved.
- Strong strategic planning skills, with the ability to create and implement long-term goals that align with organizational priorities.
- Confident in decision-making and problem-solving, especially when faced with complex challenges.
- A balance of process-driven and people-focused, committed to following best practices while suggesting and communicating improvements.
- Proven track record in fostering a positive work environment and supporting the development of team members.
- Experience in creating and delivering training programs is a plus.
- Comfortable working with Key Performance Indicators (KPIs) to assess and improve team and company performance.
- Experience in managing a training department, and familiarity with the gaming industry, is a bonus.
- Skilled in using Microsoft Office tools to manage tasks and keep documentation organized.
The Offer
- Excellent remuneration package based on experience, skills, and performance
- A dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Paid training
- Private health insurance after 6 months
- Free gym membership
- Relocation support
