Customer Support Specialist with Spanish & English (day or night shifts)

Astrea Recruitment • Full-time • София, Sofia City, Bulgaria • BGN 2,800 - BGN 3,500 / month • 1w ago

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Customer Support Specialist with Spanish & English (day or night shifts).

Key Responsibilities:

*Provide exceptional customer support through various communication channels (phone, email, chat;

*Assist customers with inquiries, issues, and technical problems in Spanish and English;

*Resolve customer complaints promptly and professionally, ensuring a positive experience;

*Maintain accurate records of customer interactions, transactions, and feedback;

*Collaborate with internal teams to ensure customer satisfaction and timely resolution of issues;

*Identify common issues or trends and escalate them to management for further analysis;

*Continuously improve product knowledge to better assist customers and contribute to the company`s success.

Requirements:

* Fluency in Spanish and English (both written and spoken);

* Strong communication skills with a customer-oriented mindset;

* Previous experience in customer support or a similar role is a plus;

* Ability to work efficiently both independently and in a team setting;

* Excellent problem-solving and multitasking abilities;

*Adaptability to a fast-paced work environment;

*Willingness to learn and grow in the customer service industry.

What our client offer:

*Competitive salary and benefits package;

*Different shifts throughout the day;

*Includes additional health and vision insurance for employees and their families;

*Free online courses, coaching, and individual sessions for personal and professional growth;

*Enjoy a variety of discounts on dining, beauty services, transportation, and more;

*Career growth and development opportunities;

*Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.