German-speaking Technical Customer Support

Workster • Full-time • Remote (София, Sofia City, Bulgaria) • 5d ago

Workster is partnering with a German HR IT company that specializes in automated HR software solutions. Their customers are primarily based in Germany, and they are looking for German-speaking Technical Customer Support Specialists to assist clients with software-related inquiries.

In this role, you will be responsible for helping customers troubleshoot technical issues, resolve login problems, and ensure smooth navigation of the platform. You will provide support via phone and email while maintaining a high level of professionalism and customer satisfaction.

This is a full-time, remote position based in Bulgaria, offering an opportunity to work in a dynamic, international environment.

Your Role

Provide technical support for customers using the HR software
Assist users with login issues, troubleshooting, and software navigation
Respond to customer inquiries via phone and email
Guide clients through step-by-step solutions to enhance their user experience
Document and escalate technical issues when necessary
Ensure high levels of customer satisfaction and service quality
Work within the designated support hours of 08:00 – 21:00, Monday to Friday (rotational shifts)

Your Requirements

Fluent German (C1) and proficient English (B2)
Previous experience in customer support or technical assistance is a plus
Strong problem-solving skills with a customer-first approach
Ability to troubleshoot software-related issues and explain solutions clearly
Comfortable working remotely with a high level of self-motivation
Strong communication skills and attention to detail

The Offer

Stable and long-term employment with career development opportunities
Fully paid training program to equip you with all necessary skills
Private health insurance for added security
Work for a leading global company in a multicultural team
Relocation package available for candidates moving from outside Bulgaria
Work-from-home flexibility, ensuring work-life balance

Workster

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