French Content Moderator, backoffice specialist – Bulgaria (remote)

Job Squad • Full-time • Remote • 1d ago

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd.

We offer

Work remotely from anywhere within Bulgaria
Pure back office: No calls, only emails
Relocation package (money for flight tickets, pickup at airport and 21 days accommodation)
After you find apartment: The company gives you extra money on top of your salary to pay rent at your own apartment
Private health insurance
Low tax rate (approximately 10 %)
Bonuses

The job

The main purpose of the role is to review user flagging reports regarding content on the popular social media platform. It is a very detail oriented role, where concentration and maturity is of high importance.

Your daily work will include tasks like these:

Review user reports regarding video content on a streaming platform
Review sensitive content, sometimes involving graphic or disturbing subject matter
Audit and update content
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Make professional decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.
Recognise trends and patterns, and escalate issues outside of the established policies

Your qualifications

💭 You speak and write French and English fluently.

🎓 Experience in customer care is an advantage, but not a must.

Maturity and ability to deal with highly sensitive content (graphic images, among others).

👂🏻 Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

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