Experienced Team Manager with German and English (HYBRID)

Astrea Recruitment • Full-time • София, Sofia City, Bulgaria • 22h ago

For one of our clients - a pioneer in Technology and Operations, offering expert Advisory and Solutions, backed by the world’s most extensive advanced tech infrastructure, we are looking for – Experienced Team Manager with German and English.

Responsibilities:

*Lead, coach, and motivate a team, ensuring policy and procedure compliance;

*Understand the team’s tasks to ensure smooth operations;

*Dispute management from clients and team members;

*Conduct performance reviews and provide feedback;

*Monitor agent performance and help implement operational plans;

*Communicate strategies and goals during meetings;

*Drive performance and address underperformance and compliance issues.

Qualifications:

*Proficient in German (B2) and intermediate in English;

*Minimum 1–2 years of prior experience in people management required;

*Ability to present value-driven solutions to clients;

*Strong time management and goal achievement skills;

*Experience in multi-system environments and CRM tools;

*Excellent communication skills at all management levels;

*Organized, detail-oriented, and focused on high-quality service.

Our client offer:

*25 days of annual vacation and opportunities for career growth;

*Standard working shifts, hybrid model;

*Flexible benefits program and options to purchase company shares;

*Comprehensive health and dental insurance, along with life insurance;

*Food vouchers and Multisport cards for employees;

*Employee Assistance Program and bonuses for special occasions;

*Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step.

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